Nimmo Bay Helicopter Fishing & Wilderness Adventures

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“What’s changed?” you may ask. “Why should a company like Hardy, with such a highly regarded reputation, need to re-invent itself?”

The answer is simple. It’s product. In today’s fiercely competitive market fishermen vote with their wallets. If our tackle does not meet their requirements, for quality, performance or value for money, we might as well call it a day now and save ourselves a lot of pain. For Hardy to succeed going forward we had to change, and change required a significant realignment of our product offering. Over the past three years, I am proud to say we have done just that. Now, don’t get me wrong, that’s not to say we can sit back and just go fishing! Far from it, we must continue to live, breathe and constantly push the boundaries of what you, the fishermen, demand from your tackle. Whether this be rods, reels, clothing, luggage, lines, leaders or even a priest!

The product is king. That’s how you judge the reputation of any brand, and Hardy has great product and a reputation which is second to none.

To achieve this we have assembled behind the Hardy brand one of the finest teams of specialist fishermen available to any tackle manufacturer. That’s what makes Hardy so special. A team who are really passionate about what we do, developing tackle at the cutting edge of technology but still offering the real quality you have come to expect from Hardy. Remember, Hardy rods and reels are designed and hand-built by time served craftsmen, and are covered by the Hardy Lifetime Guarantee.

Rod & Reel Warranty

From 1st January 2002, all the House of Hardy branded and manufactured carbon-fibre rods which are detailed in the 2002 catalogue and price list carry an Unconditional Lifetime Guarantee (ULG) for the original owner.

For this guarantee to become effective, you must make sure you get your dealer to stamp and date the Warranty Card attached to each rod, then complete and return the card to the Customer Service Department (CSD) at House of Hardy within 21 days of purchase. Take a photocopy for your own records. Please keep with your dealer’s receipt in a safe place. Original owners resident overseas should contact their local dealer/distributor for details or you may register on-line here

• The ULG applies to the original owner only. It is given in addition to your statutory rights under the laws of England and Wales.
• The ULG applies only to all new and current House of Hardy carbon fibre rods purchased from an authorized Hardy dealer effective January 2002.
• The ULG does not cover intentional breakage or ordinary wear and tear.
• A handling charge will apply to each claim.
• House of Hardy reserves the right to alter the handling charge without prior notice or warning.
• Please check with House of Hardy or your local dealer for handling charge current at time of claim.
• In the event of a claim, send your rod section(s) with your payment, securely packaged to: Customer Services Department, House of Hardy, Willowburn, Alnwick, Northumberland, England NE66 2PF

You may send us your payment by cheque, or by credit/debit card in which case, please give us your name as it appears on the card, your card number and expiry date.

Broken

For tips, you need only send the bottom 10cm/4ins, for middle sections, the bottom and top 10cm/4ins. For the butt section, the spigot and top 5cm/2ins. We will match a new replacement to the broken section. When returning broken section, you must state model, length, line size and rod serial number. Please advise daytime telephone number and daytime delivery address.

Further information

• The original owner is responsible for the cost of carriage and insurance of the rod to the Customer Service Department (CSD) of House of Hardy, or to the distributor of his/her country. All Claims in the UK must be dealt with by the CSD directly.
• Return despatch and insurance charges in the UK will be paid by House of Hardy.
• All other non-carbon fibre rods are not covered by the ULG, but are covered by the existing Lifetime Warranty against manufacturing defects and workmanship.
• The benefit of the ULG may not be assigned or transferred to any other third party.
• Failure to return the completed ULG within 21 days cancels any rights an original owner has to the ULG.
• Goods covered by the ULG will be repaired or replaced at the discretion of House of Hardy.
• There may be colour/material and specification variations in the replacement sections against the original.
• The ULG does not cover consequential or incidental damages.
• The ULG does not cover lost rod or rod section(s).
• No associated ancillary liability due to use of rod is accepted by House of Hardy.
• House of Hardy will do its utmost to provide replacement sections for discontinued ranges, the supply of which will take longer than normal. House of Hardy will provide a written quotation in such cases.

Original User Lifetime Warranty

All other non carbon-fibre rods and all reels manufactured by House of Hardy are covered by our Original User Lifetime Warranty against material or manufacturing defects. Our other products, excluding leaders, tippet material and other consumables, carry our original user warranty of 12 months from date of purchase. This warranty applies to products that have been used in the manner that was intended. It does not cover normal wear and tear, or apply to products that have been neglected, altered or abused in anyway, nor to any consequential loss, relating to any defect. This warranty is given in addition to your statutory rights.